Answers to your questions, no fuss

What is Hapi2?

Hapi2 is more than a brand. It's a state of mind.
Hapi2 accompanies you in those moments when you move, smile, share. Those moments when you reconnect with yourself and others.

Move. Smile. Share.
Welcome to the Hapi2 spirit.

What materials do we use?

At Hapi2, we choose our materials with intention.

πŸ‘‰ Specifically, we prioritize organic cotton, grown without harmful substances, as well as recycled fibers that give existing resources a second life.

We seek materials that are comfortable to wear, durable, and that remain aligned with what we want to build.

Thank you for being among those who pay attention to what they wear 🀍

Who makes our clothes?

At Hapi2, we like to know where things come from.

πŸ‘‰ In practical terms, our pieces are made on demand, by committed partners who share our vision.

We work with workshops chosen for their expertise, but also for their valuesβ€” respect for people, attention paid to production conditions, and a more responsible approach.

Nothing is perfect, but every choice is made with the desire to move in the right direction.

Thank you for being one of those who look a little further 🀍

What are the delivery times?

At Hapi2, we like to take our time to do things well.

πŸ‘‰ In concrete terms, this means we are not in a "fast shipping" mindset.

Delivery times may therefore be a little longer than those of some major platforms, and may vary depending on the product, place of production, and destination.

We will, of course, keep you informed at every step, and we always do our best to ensure your package arrives as quickly as possible.

Thank you for being among those who choose more conscious consumption 🀍

At Hapi2, we believe that taking your time is also a form of movement.

Can I return an item if it doesn't suit me?

Yes, of course 😊

And we'll tell you something: we're a little disappointed, because we would have really preferred your Hapi2 garment to make you smile as soon as you opened the package.

But it happens, and that's OK.

You have 14 calendar days after receiving your order to change your mind, without having to justify yourself.

A quick email within this period, and we'll take care of it simply, without any hassle.

However, return shipping costs are at your expense, unless of course the error came from us, and we still ask for some common sense:

  • The item has not been worn, washed or damaged
  • It is returned in its original condition
  • It shows no signs of use
  • You can provide proof of purchase

If these conditions are not met, we unfortunately cannot accept the return. We prefer to be clear from the start 🀍

What if the size isn't right?

It happens πŸ˜‰

If the size isn't right for you, you can return the item under your right of withdrawal, provided it meets the conditions above.

πŸ‘‰ The return will result in a refund.
πŸ‘‰ The original shipping costs are not refunded.
πŸ‘‰ You can then reorder in the size that suits you better.

What should I do if I receive a defective or incorrect product?

At Hapi2, our clothing is made by people, with care and attention.

Embroidery is delicate work, and each piece has its own personality. Slight variations or small irregularities may therefore exist:

πŸ‘‰ this is not a defect, but rather the reflection of a sometimes quite complex manufacturing process...

That said, if you find a real problem (incorrect item, major defect, product damaged upon receipt), contact us within 7 days of receipt, sending us some photos.

We will take the time to analyze the situation and offer you, depending on the case:

πŸ‘‰ a replacement,

πŸ‘‰ or a refund, including shipping costs if necessary.

At Hapi2, we always prioritize exchange, understanding, and simple solutions 🀍

Questions? Need a hand?

Send us an email

We're human, we read emails, and we really reply 🀍